Appointment Policy
Please give at least 12 hours notice of appointment changes to give the opportunity to back fill the opening, more notice gives more opportunity and is appreciated. When life situations occur and your schedule/priorities change, Next Age Fitness has appointment policies to consider.
- Make changes as soon as possible – Ideally 24 hours in advance
- Appointments must be changed in the scheduling system
- The timestamp on the confirmation email will be the official date/time of change
- The easiest way to make changes is to use the reminder email that is sent 24 hours in advance
- Another confirmation email can be sent during business hours by texting 404-998-4432
- Need help making a change, text 404-998-4432. Request will be processed during business hours and a confirmation email will be sent with date/time of change
- No changes are allowed with less than 61 minute notice. Appointments are considered paid one hour before the appointment start time.
- 12 hour notice, please. Changes (reschedule/cancel) are allowed in the scheduling system up to 61 minutes before the start of the appointment and appointments changed in less than 12 hours will be noted.
- On the 4th occurrence of less than 12 hours it will be counted as a paid appointment and each occurrence after is a half of a paid appointment until the end of the quarter (3 months) when the short notice count resets.
- Moving a scheduled appointment to an earlier appointment is not counted as an occurrence even if it is less than a 12 hour notice. (example – Moving a 4pm appointment to the earlier 11am appointment on the same day).
- Limited Appointment days will be declared at least 3 weeks in advance and will need a 2 day notice to allow backfilling with the waiting list. After the deadline, it is a paid appointment.
- Example – A Limited Appointment Day is declared for a Monday. The appointment will be considered a paid appointment if any change occurs AFTER 5pm on Saturday.
- Appointments will end on time. Official time is displayed in the ARX software.
Membership Policy
- Monthly membership is intended for participants who have determined that they want to pursue fitness goals for an extended period of time using equipment at Next Age Fitness (at least 6 months). Membership reduces the cost for participants. Month to month membership immediately follows the 6 month commitment.
- Membership workouts must be completed during the paid period. Properly canceled appointments can be rolled over to the next paid period and will expire after 2 months. Paid period is defined as the days covered by the monthly payment and varies by the number of days in a given month. Arrangements to use expired workouts (over two months) must be discussed with the owner (Tammy Freeman).
- Advanced booking (to save a standard day/time before it becomes available online) is intended for Members who can attend a standard appointment at least 75% of the time (9 of 13 times).
- When necessary, Next Age Fitness reserves the right to increase monthly rates. Rate increase will not occur for at least 6 months from the date the verbal contract began. Members will be provided with a 30-day notice prior to any increase. Next Age Fitness has the right to add to the monthly membership fee any tax imposed by the government.
- Cancellation process to end monthly membership is the member’s responsibility. Members must properly notify Next Age Fitness 15 calendar days before the next billing date. Notification must be officially received with minimal information included (name, cancellation effective date and reason for cancellation) via one of the following methods:
- certified mail to 1610 LaVista Rd Suite 1, Atlanta GA 30329.
- email to Contact@nextagefitness.com – note that a response to acknowledge receipt must be obtained
- conversation with Next Age Fitness staff followed by an email either written by staff or by the Member recapping the conversation and copy to tammy@nextagefitness.com.
- Membership can be placed on Hold for any reason with a notice of 2 weeks before the payment date. The hold can be for up to 60 days from the effective Hold date and the member will keep pricing status upon returning.
- In special circumstances, members who need longer than 60 days or more than one hold in a rolling 12 month period must communicate with the owner (Tammy@nextagefitness.com) to secure a special hold.
- After the Membership Hold expires (typically 60 days), membership can be restored as a new member and current pricing.
Purchase Policy
- Payment for workouts and 3D body scans are expected at the time the appointment is scheduled for non-members.
- Payments are scheduled as soon as possible after authorization of one-time fees such as 3D body scans and 5 pack Workouts.
- No refunds.
- Service guarantee is on the assistance with setup of an ARX workout and/or 3d Body scan.
- Results of any fitness plan are very dependent on other factors and therefore not guaranteed.
- Payment disputes should be brought to the attention of Next Age Fitness owner (Tammy Freeman) via phone call, email or certified mail (signature required). A follow up email confirming conversation is required for calls and emails.
- ARX membership only – Electronic Funds Transfer (EFT) Authorization is verbally given to Next Age Fitness to automatically and electronically bill their bank or credit card company for each monthly payment and will continue until request is made to change or cancel membership If this electronic transfer results in insufficient funds or any other return for non-payment an Incidental Service Charge of up to $20 per returned EFT will incur.
- Verbal authorization to invoice non-monthly fees (3D body scans, gift certificate, etc) and subsequently charge the previously established payment method is normal operating procedure. Clients must make known when an alternative payment method is desired
- Two week notice is required to make any changes to a scheduled payment.
